-57%

est. 2Y upside i

DevOps & Infra

Rank

#2837

Sector

Cloud Contact Center as a Service (CCaaS)

Est. Liquidity

~2Y

Data Quality

Data: Medium

The premise of evaluating equity in NewVoiceMedia at a $350M valuation today is fundamentally flawed, as NewVoiceMedia was acquired by Vonage in 2018 for $350 million, and Vonage itself was acquired by Ericsson in 2022 for $6.2 billion.

Last updated: March 10, 2026

Bull (25%)+136%

NewVoiceMedia, if it had remained independent, could have continued its strong growth in the cloud contact center market, potentially reaching $110M in revenue within two years. With an expanded valuation multiple of 7.5x due to market leadership and strategic value, this would have justified an acquisition or IPO at approximately $825M, representing a 136% upside from the $350M valuation.

Base (45%)0%

The most likely scenario, as it actually occurred, was an acquisition at the then-current valuation. NewVoiceMedia was acquired by Vonage in September 2018 for $350 million. For a job seeker receiving equity at this $350M valuation, the immediate upside from NewVoiceMedia's independent equity would have been 0% upon acquisition.

Bear (30%)-15%

In a bear case where NewVoiceMedia remained independent, slowing growth (e.g., to 10% YoY) due to increased competitive pressure from incumbents like NICE CXone and Five9, coupled with a multiple compression to 3.5x revenue, could have led to a valuation of approximately $297.5M within two years, representing a -15% downside from the $350M valuation.

Est. time to liquidity~2.0 years

Preference Stack Risk

moderate

Assuming NewVoiceMedia raised approximately $50M in total funding prior to its acquisition, investors would have held around $50M in liquidation preferences ahead of common shareholders at the $350M acquisition price, representing 14% of the valuation.

Dilution Risk

low

As NewVoiceMedia was acquired, there would be no further private funding rounds or associated dilution for its independent equity holders.

Secondary Liquidity

none

There would be no secondary market for NewVoiceMedia's independent equity after its acquisition by Vonage.

Questions to Ask at the Interview

Strategic questions based on NewVoiceMedia's data — designed to show you've done your homework.

  • 1

    “Given NewVoiceMedia's deep integration with Salesforce, how has the Vonage Contact Center (formerly NewVoiceMedia) product strategy evolved under Vonage and now Ericsson to maintain this competitive advantage while also expanding integrations with other CRM platforms?”

  • 2

    “With the CCaaS market continuing to grow and attract large players, how does the Vonage Contact Center product differentiate itself, and what are the key growth levers within Ericsson's broader portfolio?”

  • 3

    “Considering NewVoiceMedia's acquisition by Vonage and then Vonage's acquisition by Ericsson, what is the typical equity compensation structure for employees joining the Vonage Contact Center team today, and what are the long-term liquidity prospects within Ericsson?”

Community

Valuation Sentiment

Our model estimates -57% upside. What do you think?

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Disclaimer: This analysis is AI-generated and does not constitute financial or career advice. Always conduct your own due diligence.